CCE

About the role

As a CCE, you will be the front-line representative for our company, handling customer inquiries, providing accurate information, and offering tailored solutions. Your role is crucial in maintaining and enhancing our reputation for excellent customer service. You will be a key contributor to our team's success, working collaboratively to deliver an exceptional customer experience.

What you'll do

• Be the front-line representative for our company, handling customer inquiries, providing accurate information, and offering tailored solutions
• Handle inbound customer calls, emails, and chats, providing timely and accurate responses
• Resolve customer complaints and queries, ensuring a satisfactory resolution
• Collaborate with internal teams to ensure a seamless customer journey and efficient issue resolution
• Identify and escalate potential issues or concerns to the appropriate team leads

What you need

• CRM
• Customer service
• Problem solving

Good to have

• Sales