CCE
HyderabadFull-time1–2 yrsPosted yesterday
Junior customer support role at Career Site in Hyderabad. Needs 1–2 years and a diploma.
About the role
This role requires delivering prompt, courteous assistance, troubleshooting client issues, and ensuring a high level of customer satisfaction while adhering to established service standards and company policies. Handle inbound customer inquiries via phone, email, and chat. Resolve product and service issues promptly, adhering to SLAs.
What you'll do
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product and service issues promptly, adhering to SLAs
- Provide product knowledge and guidance to customers
- Identify and report recurring issues for process improvement
- Meet or exceed performance metrics such as AHT and CSAT
What you need
- CRM
- Customer service
- MS Office
- Problem solving