CCE
IndoreFull-time1–4 yrsPosted 2 weeks ago
Junior customer support role at Career Site in Indore. Needs 1+ years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, interacting with customers and providing them with the necessary assistance and information. Your role is crucial in maintaining and enhancing our reputation for excellent customer service. You will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and efficient process.
What you'll do
- Be the front-line representative for our company, interacting with customers and providing them with the necessary assistance and information
- Be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and efficient process
- Resolve customer complaints and issues in a timely and professional manner
- Maintain a high level of customer satisfaction by ensuring a positive and friendly interaction
- Collaborate with other teams to provide cross-functional support and ensure a seamless customer experience
What you need
- CRM
- Customer service
- Escalation handling
- Data privacy
- Problem solving