CCE
IndoreFull-time1–2 yrsPosted over a month ago
Junior customer support role at Career Site in Indore. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the primary point of contact for our customers, providing support and guidance via various channels. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be part of a dynamic team, working collaboratively to deliver an outstanding customer experience.
What you'll do
- Be the primary point of contact for our customers, providing support and guidance via various channels
- Be part of a dynamic team, working collaboratively to deliver an outstanding customer experience
- Handle customer inquiries and provide timely, accurate responses via phone, email, and chat
- Resolve customer complaints and issues, ensuring a high level of satisfaction
- Collaborate with internal teams to address customer needs and escalate issues when necessary
What you need
- CRM
- Customer service
- MS Office
- Data entry
- Problem solving