CCE
KolkataFull-time1–2 yrsPosted 1 week ago
Junior customer support role at Career Site in Kolkata. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions. Your role is crucial in maintaining strong customer relationships and driving customer satisfaction. You will be part of a dynamic team, working collaboratively to achieve our business goals.
What you'll do
- Be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions
- Be part of a dynamic team, working collaboratively to achieve our business goals
- Maintain accurate records of customer interactions and ensure data privacy and security
- Provide product and service information to customers, promoting our offerings effectively
- Collaborate with other teams to ensure a seamless customer journey and cross-sell additional services when appropriate
What you need
- CRM
- Customer service
- Voice process
- Escalation handling
- Data privacy
- Cross-selling