CCE
KolkataPart-time1–2 yrsPosted 2 weeks ago
Junior customer support role at Career Site in Kolkata. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, interacting with customers and providing timely and accurate assistance. Your primary goal is to ensure customer satisfaction and build strong relationships. You will be part of a dynamic team, working collaboratively to achieve our customer service objectives.
What you'll do
- Be the front-line representative for our company, interacting with customers and providing timely and accurate assistance
- Be part of a dynamic team, working collaboratively to achieve our customer service objectives
- Handle inbound customer inquiries and provide prompt, friendly, and professional assistance
- Resolve customer issues and complaints, offering creative solutions and ensuring a positive outcome
- Maintain accurate records of customer interactions and ensure data privacy and security
What you need
- CRM
- Customer service
- Data privacy
- Problem solving