CCE
KolkataFull-time1–4 yrsPosted over a month ago
Junior customer support role at Career Site in Kolkata. Needs 1+ years and a diploma.
About the role
As a CCE, you will be the first point of contact for our customers, handling their inquiries, concerns, and providing timely and accurate solutions. Your role is crucial in maintaining customer satisfaction and loyalty, as you will build strong relationships and offer personalized assistance. You will be part of a dynamic and collaborative team, working together to achieve outstanding customer service standards.
What you'll do
- Be the first point of contact for our customers, handling their inquiries, concerns, and providing timely and accurate solutions
- Build strong relationships and offer personalized assistance
- Be part of a dynamic and collaborative team, working together to achieve outstanding customer service standards
- Handle customer complaints and escalations, resolving issues efficiently and maintaining a calm and professional demeanor
- Collaborate with internal teams to address customer concerns and provide feedback on product and service improvements
What you need
- CRM
- Customer service
- Chat support
- Escalation handling
- Upselling
- Cross-selling