CCE
KolkataFull-time1–4 yrsPosted 2 months ago
Junior customer support role at Career Site in Kolkata. Needs 1+ years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, interacting with customers and providing them with the necessary assistance and information. Your role will involve handling customer inquiries, resolving issues, and offering guidance to ensure a seamless experience. You will be a key contributor to our team's success, fostering strong relationships with customers and upholding our commitment to excellence.
What you'll do
- Be the front-line representative for our company, interacting with customers and providing them with the necessary assistance and information
- Respond to customer inquiries and provide accurate information and solutions
- Handle customer complaints and escalate issues as needed, ensuring timely resolution
- Maintain a positive and professional attitude while interacting with customers
- Ensure customer data privacy and security, adhering to company policies and regulations
What you need
- CRM
- Customer service
- Data privacy
- Problem solving