CCE
LucknowFull-time1–2 yrsPosted over a month ago
Junior customer support role at Career Site in Lucknow. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance. Your role is crucial in maintaining strong customer relationships and ensuring their satisfaction. You will be part of a dynamic team, working collaboratively to achieve our customer service goals.
What you'll do
- Be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance
- Be part of a dynamic team, working collaboratively to achieve our customer service goals
- Provide accurate and up-to-date information to customers, ensuring they are well-informed about our products and services
- Maintain a friendly and courteous demeanor, ensuring a positive and empathetic approach to customer interactions
- Collaborate with other teams and departments to ensure a seamless customer experience, including escalations and follow-ups
What you need
- CRM
- Customer service
- Voice process
- Escalation handling
- Problem solving