CCE

About the role

As a CCE, you will be the front-line representative for our company, interacting directly with customers and providing them with the necessary assistance and information. Your role is crucial in maintaining and enhancing our reputation for excellent customer service. You will be responsible for handling inbound calls, emails, and other forms of customer inquiries, ensuring a prompt and professional response.

What you'll do

• Be the front-line representative for our company, interacting directly with customers and providing them with the necessary assistance and information
• Be responsible for handling inbound calls, emails, and other forms of customer inquiries, ensuring a prompt and professional response
• Resolve customer queries and complaints, ensuring a high level of satisfaction
• Collaborate with other teams to ensure a seamless customer experience
• Provide regular feedback and insights to the management team on customer trends and issues

What you need

• Customer service
• Voice process
• Problem solving