CCE
MumbaiFull-time2–5 yrsPosted 5 days ago
Mid-level customer support role at Career Site in Mumbai. Needs 2+ years and a BBA, B.Tech or B.E..
About the role
You will handle inbound queries, troubleshoot issues, and ensure seamless service delivery while adhering to compliance standards and contributing to continuous process improvement. Respond to inbound client calls and emails promptly, maintaining service level agreements. Diagnose and resolve technical and functional issues related to CLM solutions.
What you'll do
- Handle inbound queries, troubleshoot issues, and ensure seamless service delivery while adhering to compliance standards and contributing to continuous process…
- Respond to inbound client calls and emails promptly, maintaining service level agreements
- Provide product knowledge and guidance to clients on best practices
- Collaborate with cross‑functional teams to address recurring issues and improve processes
- Monitor and report on key performance indicators such as response time and customer satisfaction
What you need
- CRM
- Customer service
- Ticketing tools
- JIRA
- ServiceNow
- Problem solving