CCE
MumbaiFull-time1–2 yrsPosted 3 weeks ago
Junior customer support role at Career Site in Mumbai. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions. Your role is crucial in maintaining strong customer relationships and driving satisfaction. You will be part of a dynamic team, working collaboratively to achieve our customer service goals.
What you'll do
- Be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions
- Be part of a dynamic team, working collaboratively to achieve our customer service goals
- Resolve customer issues promptly and efficiently, ensuring a high level of satisfaction
- Maintain accurate records of customer interactions and ensure data integrity
- Provide product and service information to customers, promoting a positive brand image
What you need
- CRM
- Customer service
- Voice process
- Escalation handling
- Problem solving