CCE
MumbaiFull-time1–2 yrsPosted 4 weeks ago
Junior customer support role at Career Site in Mumbai. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, handling customer inquiries, providing product/service information, and resolving customer issues. Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with the back-office team to ensure smooth operations and efficient customer service.
What you'll do
- Be the front-line representative for our company, handling customer inquiries, providing product/service information, and resolving customer issues
- Work closely with the back-office team to ensure smooth operations and efficient customer service
- Provide accurate and up-to-date product/service information to customers
- Resolve customer complaints and issues, ensuring a positive resolution
- Maintain a high level of customer satisfaction and build long-term customer relationships
What you need
- Customer service
- Chat support
- Escalation handling
- MS Office
- Problem solving