CCE
MumbaiFull-time3–6 yrsPosted 4 weeks ago
Mid-level customer support role at Career Site in Mumbai. Needs 3+ years and a BBA or B.Com.
About the role
As a Collections | FOS CCE, you will be responsible for managing and resolving customer accounts in arrears. Your primary goal is to ensure timely and accurate debt recovery while maintaining a high level of customer service. You will collaborate with various teams, including operations, finance, and legal, to develop and implement effective collection strategies.
What you'll do
- Be responsible for managing and resolving customer accounts in arrears
- Collaborate with various teams, including operations, finance, and legal, to develop and implement effective collection strategies
- Manage and oversee the collections process for customer accounts in arrears
- Develop and implement effective collection strategies, in collaboration with cross-functional teams
- Negotiate and resolve customer disputes and complaints, ensuring fair and timely resolutions
What you need
- Customer service
- MS Office
- Financial reporting
- Communication