CCE
MumbaiFull-time1–2 yrsPosted over a month ago
Junior customer support role at Career Site in Mumbai. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate solutions. Your primary focus will be to ensure customer satisfaction and build strong relationships with our clients. You will be part of a dynamic team, working in a fast-paced environment, and contributing to the overall success of our business.
What you'll do
- Be the first point of contact for our customers, handling inbound calls and providing timely and accurate solutions
- Be part of a dynamic team, working in a fast-paced environment, and contributing to the overall success of our business
- Provide accurate and efficient solutions to customer queries and concerns
- Maintain a high level of customer satisfaction by resolving issues within agreed SLAs
- Collaborate with other departments to ensure a seamless customer journey
What you need
- CRM
- Voice process
- Data privacy
- Problem solving
Good to have
- Customer service