CCE
MumbaiFull-time1–2 yrsPosted over a month ago
Junior customer support role at Career Site in Mumbai. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance. Your role is crucial in maintaining strong customer relationships and ensuring a high level of satisfaction. You will be part of a dynamic team, working collaboratively to achieve our customer service goals.
What you'll do
- Be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance
- Be part of a dynamic team, working collaboratively to achieve our customer service goals
- Maintain a positive and friendly attitude throughout interactions, creating a pleasant customer experience
- Ensure compliance with company policies and procedures, maintaining a high standard of customer service
- Collaborate with cross-functional teams to resolve customer queries and ensure a seamless experience
What you need
- CRM
- Customer service
- Voice process
- Problem solving