CCE
MumbaiFull-time1–2 yrsPosted 2 months ago
Junior customer support role at Career Site in Mumbai. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate assistance. Your role is crucial in maintaining strong customer relationships and ensuring their satisfaction. You will be part of a dynamic team, working collaboratively to deliver an exceptional customer experience.
What you'll do
- Be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate assistance
- Be part of a dynamic team, working collaboratively to deliver an exceptional customer experience
- Resolve customer queries and complaints, offering effective solutions
- Maintain accurate records of customer interactions and ensure data privacy
- Collaborate with team members to ensure a seamless and efficient customer journey
What you need
- CRM
- Escalation handling
- Data privacy
- Problem solving
Good to have
- Customer service