CCE
MunnarFull-time2–5 yrsPosted 5 days ago
Mid-level customer support role at Career Site in Munnar. Needs 2+ years and a diploma.
About the role
This role involves handling inquiries, processing transactions, maintaining accurate records, and collaborating with cross‑functional teams to ensure seamless service delivery and compliance with company standards. Respond promptly to client and internal queries via phone, email, and chat. Process and validate back‑office transactions in accordance with SOPs.
What you'll do
- Respond promptly to client and internal queries via phone, email, and chat
- Process and validate back‑office transactions in accordance with SOPs
- Maintain and update client records in the CRM system
- Assist in preparing daily, weekly, and monthly operational reports
- Support onboarding and training of new back‑office staff
What you need
- CRM
- Customer service
- MS Office
- SOP writing
- Problem solving