CCE
NoidaFull-time1–4 yrsPosted 4 days ago
Junior customer support role at Career Site in Noida. Needs 1+ years and a diploma.
About the role
You will engage with customers through phone, email, and chat, delivering timely resolutions and ensuring a positive experience. The role requires accurate documentation, collaboration with internal teams, and continuous improvement of service processes. Success in this position contributes directly to client satisfaction and the company's reputation for excellence.
What you'll do
- Engage with customers through phone, email, and chat, delivering timely resolutions and ensuring a positive experience
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product and service issues promptly, adhering to SLA
- Provide product knowledge and guidance to customers
- Identify and report recurring issues for process improvement
What you need
- CRM
- Customer service
- MS Office
- Problem solving