CCE
PuneFull-time1–2 yrsPosted 2 weeks ago
Junior customer support role at Career Site in Pune. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, interacting with customers and resolving their inquiries and issues. Your role is crucial in maintaining and enhancing our brand reputation and customer satisfaction. You will be part of a dynamic team, working collaboratively to deliver an exceptional customer experience.
What you'll do
- Be the front-line representative for our company, interacting with customers and resolving their inquiries and issues
- Be part of a dynamic team, working collaboratively to deliver an exceptional customer experience
- Handle inbound customer calls, emails, and chats, providing timely and accurate responses
- Resolve customer complaints and queries, ensuring a high level of satisfaction
- Maintain accurate records of customer interactions and feedback
What you need
- CRM
- Data privacy
- Problem solving
Good to have
- Customer service