Coll - SREXE
PatnaFull-time20–30 yrsPosted 2 months ago
Leadership customer support role at Career Site in Patna. Needs 20+ years.
About the role
As a Senior Relation Executive, you will be the primary point of contact for our customers, representing Digitide Solutions with a professional and friendly demeanor. Your role is crucial in maintaining strong customer relationships and ensuring a positive brand image. You will handle a variety of customer inquiries, complaints, and provide accurate information, all while upholding our company's high standards of service.
What you'll do
- Be the primary point of contact for our customers, representing Digitide Solutions with a professional and friendly demeanor
- Handle a variety of customer inquiries, complaints, and provide accurate information, all while upholding our company's high standards of service
- Act as the first point of contact for customers, responding to inquiries and concerns promptly and professionally
- Resolve customer complaints and issues, ensuring a satisfactory outcome and maintaining a high level of customer satisfaction
- Provide accurate and up-to-date information to customers via phone, email, chat, and in-person interactions
What you need
- CRM
- Customer service
- Data privacy
- Sales
- Communication