CPA Executive
KolkataFull-time5–9 yrsPosted 2 days ago
Senior customer support role at Career Site in Kolkata. Needs 5+ years and a B.Com or BBA.
About the role
This role bridges client expectations with our back‑office capabilities, driving satisfaction and operational excellence within the CLM Domestic BFSI segment. Supervise and mentor a team of Customer Care Executives handling BFSI client queries. Monitor service level agreements (SLAs) and ensure timely resolution of issues.
What you'll do
- Supervise and mentor a team of Customer Care Executives handling BFSI client queries
- Monitor service level agreements (SLAs) and ensure timely resolution of issues
- Develop and implement standard operating procedures for back‑office customer support
- Analyze call and ticket data to identify trends and recommend process improvements
- Coordinate with product, compliance, and operations teams to provide accurate information to clients
What you need
- CRM
- Customer service
- MS Office
- SOP writing
- Communication