Customer Relationship Executive
AurangabadFull-time2–5 yrsPosted 2 weeks ago
Mid-level customer support role at Career Site in Aurangabad. Needs 2+ years and a diploma.
About the role
Working within the CLM Domestic BFSI – Manpower Back‑Office department, you will play a pivotal role in maintaining high levels of customer satisfaction and supporting the company’s reputation for excellence in the financial services sector. Respond promptly to inbound customer calls, emails, and chat messages.
What you'll do
- Play a pivotal role in maintaining high levels of customer satisfaction and supporting the company’s reputation for excellence in the financial services sector
- Respond promptly to inbound customer calls, emails, and chat messages
- Investigate and resolve client issues, escalating complex cases when necessary
- Provide accurate information on products, services, and policies
- Maintain detailed records of interactions in the CRM system
What you need
- CRM
- MS Office
- Upselling
- Cross-selling
- Problem solving
Good to have
- Customer service