Customer Relationship Executive
BengaluruFull-time1–2 yrsPosted 2 weeks ago
Junior customer support role at Career Site in Bengaluru. Needs 1–2 years and a diploma.
About the role
You will handle inbound and outbound communications, troubleshoot problems, provide product and service information, and ensure a seamless, positive experience that drives client satisfaction and retention. Respond promptly to client inquiries via phone, email, and chat. Investigate and resolve customer issues, escalating when necessary.
What you'll do
- Handle inbound and outbound communications, troubleshoot problems, provide product and service information, and ensure a seamless
- Respond promptly to client inquiries via phone, email, and chat
- Investigate and resolve customer issues, escalating when necessary
- Provide accurate information on Digitide Solutions' products and services
- Maintain detailed records of interactions in the CRM system
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service