Customer Relationship Executive
ChennaiFull-time1–2 yrsPosted 2 days ago
Junior customer support role at Career Site in Chennai. Needs 1–2 years and a diploma.
About the role
Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will play a pivotal role in maintaining strong client relationships, ensuring compliance, and contributing to overall customer satisfaction and operational efficiency. Serve as the first point of contact for inbound calls, emails, and chat inquiries from BFSI customers.
What you'll do
- Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will play a pivotal role in maintaining strong client relationships
- Serve as the first point of contact for inbound calls, emails, and chat inquiries from BFSI customers
- Maintain accurate and up‑to‑date records of interactions in the CRM system
- Follow up on open tickets to ensure timely resolution and closure
- Achieve and exceed defined service level agreements (SLAs) and quality metrics
What you need
- CRM
- Voice process
- MS Office
- SOP writing
- Problem solving
Good to have
- Customer service