Customer Relationship Executive
DelhiFull-time1–2 yrsPosted 2 days ago
Junior customer support role at Career Site in Delhi. Needs 1–2 years and a diploma.
About the role
Digitide Solutions Limited is seeking a proactive Customer Relationship Executive for its CLM Domestic BFSI – Manpower Back Office department. The role involves being the first point of contact for customers, handling inquiries, troubleshooting issues, and delivering accurate information about our banking, financial services, and insurance offerings.
What you'll do
- Play a key part in fostering strong client relationships and ensuring high levels of satisfaction while adhering to our operational standards and service level agreements
- Serve as the first point of contact for inbound calls, emails, and chat messages from customers
- Resolve customer issues promptly, escalating complex cases to senior staff when necessary
- Maintain accurate and up‑to‑date records of interactions in the CRM system
- Provide product information and identify cross‑sell or upsell opportunities
What you need
- CRM
- Voice process
- MS Office
- Upselling
- Cross-selling
- Problem solving
Good to have
- Customer service