Customer Relationship Executive
DharFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Career Site in Dhar. Needs 2+ years and a BBA, diploma or B.Com.
About the role
Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office department. In this role you will be the first point of contact for our banking and financial services clients, handling inquiries, troubleshooting problems, and delivering accurate information about our products and services.
What you'll do
- Be the first point of contact for our banking and financial services clients, handling inquiries, troubleshooting problems
- Respond promptly to inbound customer calls, emails, and chat messages
- Identify, investigate, and resolve client issues while adhering to service level agreements
- Provide clear, accurate information about Digitide's BFSI products and services
- Monitor and track open tickets to ensure timely closure and customer satisfaction
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service