Customer Relationship Executive
GorakhpurFull-time2–5 yrsPosted 2 weeks ago
Mid-level customer support role at Career Site in Gorakhpur. Needs 2+ years and a BBA or B.Com.
About the role
You will handle inbound and outbound communications, troubleshoot problems, provide product and service information, and collaborate with internal teams to ensure seamless service delivery and high customer satisfaction. Respond promptly to client inquiries via phone, email, and chat. Investigate and resolve customer issues, escalating when necessary.
What you'll do
- Handle inbound and outbound communications, troubleshoot problems, provide product and service information
- Respond promptly to client inquiries via phone, email, and chat
- Investigate and resolve customer issues, escalating when necessary
- Provide accurate information on products, services, and processes
- Maintain detailed records of interactions in the CRM system
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service