Customer Relationship Executive
JaipurFull-time1–2 yrsPosted 2 weeks ago
Junior customer support role at Career Site in Jaipur. Needs 1–2 years and a diploma.
About the role
By maintaining accurate records and collaborating with internal teams, you will help drive customer satisfaction and retention. This role requires a proactive attitude, strong communication skills, and an understanding of BFSI processes. Serve as the first point of contact via phone, email, and chat for BFSI clients.
What you'll do
- Handle inbound and outbound communications, address client queries, troubleshoot issues, and ensure timely resolution
- Help drive customer satisfaction and retention
- Serve as the first point of contact via phone, email, and chat for BFSI clients
- Respond to inquiries and provide accurate product and service information
- Investigate and resolve complaints within defined service level agreements
What you need
- CRM
- Data entry
- MS Office
- Upselling
- Cross-selling
- Communication
Good to have
- Customer service