Customer Relationship Executive
JangaonFull-time2–5 yrsPosted 2 weeks ago
Mid-level customer support role at Career Site in Jangaon. Needs 2+ years and a BBA, diploma or B.Com.
About the role
This role requires strong communication skills, a proactive attitude, and the ability to manage multiple client interactions efficiently. Respond promptly to inbound customer calls, emails, and chat messages. Investigate and resolve client issues, escalating to senior staff when necessary. Provide clear, accurate information about products, services, and processes.
What you'll do
- Working within the CLM Domestic BFSI | Manpower - Back office department
- Respond promptly to inbound customer calls, emails, and chat messages
- Investigate and resolve client issues, escalating to senior staff when necessary
- Provide clear, accurate information about products, services, and processes
- Maintain detailed records of interactions in the CRM system
What you need
- CRM
- MS Office
- Communication
Good to have
- Customer service