Customer Relationship Executive
KancheepuramFull-time20–30 yrsPosted over a month ago
Leadership customer support role at Career Site in Kancheepuram. Needs 20+ years and a BBA.
About the role
As a Customer Relationship Executive, you will play a vital role in our company's success by fostering positive customer experiences. Your primary responsibility will be to act as the bridge between our company and our valued customers, ensuring their satisfaction and loyalty. This role requires excellent communication skills, a customer-centric mindset, and the ability to build strong, lasting relationships.
What you'll do
- Play a vital role in our company's success by fostering positive customer experiences
- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback
- Maintain a high level of customer satisfaction by providing timely and accurate responses
- Build and nurture long-term customer relationships, understanding their needs and preferences
- Collaborate with internal teams to resolve customer issues and ensure a seamless experience
What you need
- Escalation handling
- Communication
Good to have
- CRM
- Customer service
- MS Office