Customer Relationship Executive
KolhapurFull-time20–30 yrsPosted 1 week ago
Leadership customer support role at Career Site in Kolhapur. Needs 20+ years and a diploma.
About the role
You will handle inbound and outbound communications, troubleshoot problems, provide product and service information, and ensure a seamless, satisfying experience that strengthens client loyalty and supports Digitide Solutions Limited’s operational excellence. Respond promptly to client inquiries via phone, email, and chat channels.
What you'll do
- Handle inbound and outbound communications, troubleshoot problems, provide product and service information, and ensure a seamless
- Respond promptly to client inquiries via phone, email, and chat channels
- Provide accurate information on products, services, and processes
- Maintain detailed records of interactions in the CRM system
- Identify patterns in complaints and suggest process improvements
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service