Customer Relationship Executive
KolhapurFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Career Site in Kolhapur. Needs 2+ years and a diploma.
About the role
Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will play a pivotal role in maintaining high customer satisfaction and supporting the operational efficiency of Digitide Solutions Limited. Respond promptly to customer inquiries via phone, email, and chat. Investigate and resolve client issues, escalating when necessary.
What you'll do
- Working within the CLM Domestic BFSI | Manpower - Back office department
- Respond promptly to customer inquiries via phone, email, and chat
- Investigate and resolve client issues, escalating when necessary
- Provide clear, accurate information about products, services, and processes
- Maintain detailed records of interactions in the CRM system
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service