Customer Relationship Executive
MumbaiFull-time2–5 yrsPosted 4 weeks ago
Mid-level customer support role at Career Site in Mumbai. Needs 2+ years and a diploma.
About the role
As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's brand and values. Your primary focus is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing excellent customer service, and offering tailored solutions to meet their needs.
What you'll do
- Be the face of Digitide Solutions, representing the company's brand and values
- Be the first point of contact, handling inquiries, providing excellent customer service, and offering tailored solutions to meet their needs
- Greet and assist customers with inquiries and concerns, ensuring a warm and professional approach
- Resolve customer issues promptly and efficiently, providing accurate and timely information
- Build and maintain a comprehensive knowledge base of our products and services to offer informed recommendations
What you need
- CRM
- Customer service
- Problem solving