Customer Relationship Executive
North LakhimpurFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Career Site in North Lakhimpur. Needs 2+ years and a BBA, diploma or B.Com.
About the role
Working within the CLM Domestic BFSI back‑office, you will ensure high levels of customer satisfaction, support operational efficiency, and contribute to the overall growth of the business. Respond promptly to inbound customer calls, emails, and chat messages. Investigate and resolve client issues, escalating complex cases when necessary.
What you'll do
- Ensure high levels of customer satisfaction, support operational efficiency, and contribute to the overall growth of the business
- Respond promptly to inbound customer calls, emails, and chat messages
- Investigate and resolve client issues, escalating complex cases when necessary
- Provide accurate information on products, services, and policies
- Maintain detailed records of interactions in the CRM system
What you need
- CRM
- MS Office
- Upselling
- Cross-selling
- Problem solving
Good to have
- Customer service