Customer Relationship Executive
RohtakFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Career Site in Rohtak. Needs 2+ years and a diploma.
About the role
Working within the CLM Domestic BFSI – Manpower Back‑Office department, you will play a pivotal role in maintaining high customer satisfaction and supporting the operational efficiency of our financial services solutions. Respond promptly to inbound customer calls, emails, and chat messages. Investigate and resolve client issues, escalating when necessary.
What you'll do
- Play a pivotal role in maintaining high customer satisfaction and supporting the operational efficiency of our financial services solutions
- Respond promptly to inbound customer calls, emails, and chat messages
- Investigate and resolve client issues, escalating when necessary
- Provide accurate information on products, services, and policies
- Identify patterns in customer feedback and suggest process improvements
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service