Customer Relationship Executive
RohtakFull-time2–5 yrsPosted 2 weeks ago
Mid-level customer support role at Career Site in Rohtak. Needs 2+ years and a BBA or B.Com.
About the role
You will handle inbound and outbound customer communications, troubleshoot issues, provide accurate product and service information, and collaborate with internal teams to deliver seamless experiences that drive loyalty and revenue. Respond promptly to customer inquiries via phone, email, and chat. Diagnose and resolve product or service issues, escalating when necessary.
What you'll do
- Handle inbound and outbound customer communications, troubleshoot issues, provide accurate product and service information
- Respond promptly to customer inquiries via phone, email, and chat
- Maintain detailed records of interactions in the CRM system
- Provide accurate information on banking, financial services, and related solutions
- Identify opportunities for upselling or cross‑selling based on customer needs
What you need
- CRM
- MS Office
- Upselling
- Cross-selling
- Problem solving
Good to have
- Customer service