Customer Relationship Executive
SandurFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Career Site in Sandur. Needs 2+ years and a diploma.
About the role
Working within the CLM Domestic BFSI | Manpower – Back Office department, you will play a pivotal role in maintaining high customer satisfaction and supporting the operational efficiency of our back‑office processes. Respond promptly to inbound customer calls, emails, and chat messages. Investigate and resolve client issues, escalating when necessary.
What you'll do
- Play a pivotal role in maintaining high customer satisfaction and supporting the operational efficiency of our back‑office processes
- Respond promptly to inbound customer calls, emails, and chat messages
- Investigate and resolve client issues, escalating when necessary
- Provide accurate information on products, services, and policies
- Follow up with customers to ensure issue resolution and satisfaction
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service