Customer Relationship Executive
SuratFull-time2–5 yrsPosted 4 days ago
Mid-level customer support role at Career Site in Surat. Needs 2+ years and a diploma, B.Com or BBA.
About the role
Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office team. In this role you will be the primary point of contact for our financial services clients, handling inquiries, troubleshooting issues, and delivering accurate information about our products and services.
What you'll do
- Be the primary point of contact for our financial services clients, handling inquiries, troubleshooting issues
- Work closely with internal teams to ensure seamless service delivery and uphold our commitment to customer satisfaction
- Serve as first point of contact via phone, email, and chat for BFSI clients
- Provide clear information on Digitide’s solutions, policies, and procedures
- Follow up with customers to confirm resolution and gauge satisfaction
What you need
- CRM
- MS Office
- Data entry
- Problem solving
Good to have
- Customer service