Customer Relationship Executive
UjjainFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Career Site in Ujjain. Needs 2+ years and a BBA or B.Com.
About the role
Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will play a pivotal role in maintaining high levels of client satisfaction and fostering long‑term relationships. Respond promptly to client inquiries via phone, email, and chat. Diagnose and resolve service‑related issues, escalating when necessary.
What you'll do
- Working within the CLM Domestic BFSI | Manpower - Back office department
- Respond promptly to client inquiries via phone, email, and chat
- Provide clear information on products, services, and processes
- Maintain accurate records of interactions in the CRM system
- Follow up with customers to ensure issue resolution and satisfaction
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service