Customer Relationship Executive
VadodaraFull-time2–5 yrsPosted 4 days ago
Mid-level customer support role at Career Site in Vadodara. Needs 2+ years and a diploma.
About the role
You will handle inbound and outbound communications, troubleshoot problems, provide accurate information on our solutions, and collaborate with internal teams to ensure seamless service delivery and high customer satisfaction. Respond promptly to client inquiries via phone, email, and chat. Diagnose and resolve product or service issues, escalating when necessary.
What you'll do
- Handle inbound and outbound communications, troubleshoot problems, provide accurate information on our solutions
- Respond promptly to client inquiries via phone, email, and chat
- Maintain detailed records of interactions in the CRM system
- Provide accurate information on Digitide Solutions' offerings and policies
- Follow up with customers to confirm issue resolution and satisfaction
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service