Customer Relationship Executive
VapiFull-time2–5 yrsPosted today
Mid-level customer support role at Career Site in Vapi. Needs 2+ years and a diploma.
About the role
Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will uphold high standards of customer satisfaction, maintain accurate records, and collaborate closely with internal teams to deliver seamless service experiences. Serve as the first point of contact for inbound calls, emails, and chat inquiries.
What you'll do
- Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will uphold high standards of customer satisfaction, maintain accurate records
- Serve as the first point of contact for inbound calls, emails, and chat inquiries
- Resolve issues promptly, escalating complex cases to senior staff when necessary
- Maintain accurate and up‑to‑date records of interactions in the CRM system
- Provide clear product information and identify cross‑sell or upsell opportunities
What you need
- CRM
- Voice process
- MS Office
- Data entry
- Upselling
- Data privacy
Good to have
- Customer service
- Cross-selling