Customer Service Associate
MumbaiFull-time1–2 yrsPosted 2 weeks ago
Junior customer support role at Career Site in Mumbai. Needs 1–2 years and a diploma.
About the role
As a Customer Service Associate, you will be the face of Digitide Solutions, representing the company's commitment to customer satisfaction. Your role is crucial in maintaining strong relationships with our clients and ensuring their needs are met. You will be responsible for handling a variety of customer inquiries, providing timely and accurate information, and offering effective solutions to any issues that arise.
What you'll do
- Be the face of Digitide Solutions, representing the company's commitment to customer satisfaction
- Be responsible for handling a variety of customer inquiries, providing timely and accurate information, and offering effective solutions to any issues that arise
- Act as the primary point of contact for customers, ensuring a warm and professional welcome
- Handle customer inquiries via phone, email, and live chat, providing prompt and accurate responses
- Resolve customer complaints and issues, offering creative and effective solutions
What you need
- Customer service
- CRM
- Chat support
- Communication