Customer Service Associate
MumbaiFull-time1–2 yrsPosted over a month ago
Junior customer support role at Career Site in Mumbai. Needs 1–2 years and a diploma.
About the role
As a Customer Service Associate, you will be the first point of contact for our customers, handling inquiries, providing information, and offering solutions. Your role is crucial in maintaining a high level of customer satisfaction and ensuring a smooth and efficient customer journey. You will work closely with our back-office team to resolve customer issues and provide timely updates.
What you'll do
- Be the first point of contact for our customers, handling inquiries, providing information, and offering solutions
- Work closely with our back-office team to resolve customer issues and provide timely updates
- Provide accurate and up-to-date information to customers regarding our products and services
- Collaborate with the back-office team to escalate complex issues and ensure timely resolution
- Maintain a positive and professional attitude while handling customer complaints and feedback
What you need
- Customer service
- CRM
- Chat support
- Problem solving