Customer Service Associate
ThaneFull-timeJunior levelPosted 2 weeks ago
Junior customer support role at Career Site in Thane.
About the role
As a Customer Service Associate, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to deliver an exceptional customer experience, building strong relationships, and ensuring customer satisfaction. You will be the first point of contact for customers, handling inquiries, and providing timely and accurate information.
What you'll do
- Be the face of our company, representing Digitide Solutions Limited and its brand
- Be the first point of contact for customers, handling inquiries, and providing timely and accurate information
- Handle customer inquiries and provide prompt, accurate responses via phone, email, and chat
- Resolve customer complaints and issues, ensuring a positive and satisfactory resolution
- Maintain a high level of customer service and satisfaction, building strong relationships
What you need
- Customer service
- CRM
- Problem solving