Customer Support Officer
ChennaiFull-timeJunior levelPosted 1 week ago
Customer support role at Career Site in Chennai. Needs a diploma.
About the role
As a Customer Support Officer, you will be the voice of our company, representing Alldigi Tech Limited with professionalism and expertise. Your primary focus will be to deliver outstanding customer service, ensuring a positive and seamless experience for our international clientele. This role offers an exciting opportunity to be part of a dynamic team, where your contributions will directly impact customer satisfaction and loyalty.
What you'll do
- Be the voice of our company, representing Alldigi Tech Limited with professionalism and expertise
- Handle customer inquiries and support requests via voice, email, and chat platforms
- Provide accurate and timely responses, ensuring a high level of customer satisfaction
- Troubleshoot and resolve technical issues, offering effective solutions
- Collaborate with cross-functional teams to address customer needs and escalate issues when necessary
What you need
- Customer service
- CRM
- Communication