Executive
MumbaiFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Career Site in Mumbai. Needs 2+ years and a BBA or B.Com.
About the role
Working within the Manpower – Back Office department, you will collaborate with cross‑functional teams to ensure seamless service delivery and uphold the company’s reputation for excellence in customer experience. Respond to inbound customer calls, emails, and chat messages promptly and professionally.
What you'll do
- Collaborate with cross‑functional teams to ensure seamless service delivery and uphold the company’s reputation for excellence in customer experience
- Respond to inbound customer calls, emails, and chat messages promptly and professionally
- Investigate and resolve product or service issues, escalating complex cases as needed
- Provide clear, accurate information about BFSI offerings, policies, and procedures
- Maintain detailed records of interactions in the CRM system for tracking and reporting
What you need
- CRM
- Customer service
- MS Office
- Communication