Executive
MumbaiFull-time2–5 yrsPosted 2 months ago
Mid-level customer support role at Career Site in Mumbai. Needs 2+ years and a diploma.
About the role
As a Customer Care Executive, you will be the first point of contact for our customers, handling their inquiries, concerns, and providing them with accurate information. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be a key member of our Collections team, working closely with other departments to ensure a seamless customer experience.
What you'll do
- Be the first point of contact for our customers, handling their inquiries, concerns, and providing them with accurate information
- Be a key member of our Collections team, working closely with other departments to ensure a seamless customer experience
- Respond to customer inquiries and complaints via phone, email, and chat, ensuring timely and accurate resolutions
- Provide product and service information to customers, offering guidance and recommendations
- Maintain a high level of customer satisfaction by actively listening to their needs and concerns
What you need
- CRM
- Customer service
- Data privacy
- Communication