Executive
ThaneFull-timeJunior levelPosted 2 weeks ago
Junior customer support role at Career Site in Thane. Needs a diploma.
About the role
As a Customer Care Executive, you will be the first point of contact for our customers, providing an excellent and personalized experience. Your role is crucial in maintaining positive relationships and ensuring our customers' needs are met. You will be responsible for handling a variety of inquiries, complaints, and providing accurate information to our clients, thus playing a key role in our company's success.
What you'll do
- Be the first point of contact for our customers, providing an excellent and personalized experience
- Be responsible for handling a variety of inquiries, complaints, and providing accurate information to our clients, thus playing a key role in our company's success
- Act as the primary point of contact for customers, ensuring a high level of service and satisfaction
- Handle customer inquiries and complaints via phone, email, and live chat, providing timely and accurate responses
- Collaborate with other departments to resolve complex customer issues and ensure a seamless experience
What you need
- CRM
- Customer service
- Chat support
- Communication