FOS
RaichurFull-time20–30 yrsPosted over a month ago
Leadership customer support role at Career Site in Raichur. Needs 20+ years and a diploma.
About the role
As a First-of-Service (FOS) representative, you will be the initial point of contact for customers seeking assistance with our products or services. Your primary goal is to ensure a seamless and positive customer experience, fostering long-term relationships and loyalty. You will collaborate closely with the Customer Care Executive (CCE) team to deliver exceptional service and resolve customer inquiries promptly and efficiently.
What you'll do
- Be the initial point of contact for customers seeking assistance with our products or services
- Collaborate closely with the Customer Care Executive (CCE) team to deliver exceptional service and resolve customer inquiries promptly and efficiently
- Greet and engage customers in a friendly and professional manner
- Collaborate with the CCE team to escalate complex issues and ensure a seamless resolution process
- Maintain a high level of product and service knowledge, staying updated with the latest developments
What you need
- CRM
- Customer service
- Problem solving